Legal

Privacy Policy

Last Updated: December 5, 2025

01

Introduction

Welcome to Zuvesa. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management and point-of-sale (POS) software platform.

02

Information We Collect

Personal Information

Name, email address, phone number, and business contact information

Account credentials and authentication information

Payment and billing information

Business information including restaurant name, address, and tax identification

Usage Data

Transaction data including orders, sales, and inventory movements

Device information, IP addresses, and browser types

System logs, performance metrics, and analytics data

User preferences and application settings

Customer Data

Customer contact information for reservations and orders

Purchase history and preferences

Feedback and communication records

03

How We Use Your Information

Provide, maintain, and improve our POS and restaurant management services

Process transactions and manage orders, inventory, and reservations

Generate business analytics, reports, and insights

Communicate with you about service updates, support, and marketing (with your consent)

Detect, prevent, and address technical issues and security threats

Comply with legal obligations and enforce our terms of service

Personalize your experience and provide customer support

04

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our platform (payment processors, cloud hosting, analytics)

Business Transfers: In connection with a merger, acquisition, or sale of assets

Legal Requirements: When required by law, court order, or government regulation

Protection: To protect the rights, property, or safety of Zuvesa, our users, or the public

With Your Consent: When you explicitly authorize us to share your information

05

Data Security

We implement industry-standard security measures to protect your information:

End-to-end encryption for data transmission (SSL/TLS)

Encrypted data storage with secure cloud infrastructure

Multi-factor authentication (2FA) options

Regular security audits and vulnerability assessments

Access controls and role-based permissions

Automated backups and disaster recovery procedures

Employee training on data protection and privacy

06

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Transaction data is typically retained for 7 years for accounting and tax purposes. You may request deletion of your account and personal data, subject to legal retention requirements.

07

Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal information

Correction: Request correction of inaccurate or incomplete data

Deletion: Request deletion of your personal information

Portability: Request a copy of your data in a structured format

Objection: Object to processing of your personal information

Restriction: Request restriction of processing

Withdraw Consent: Withdraw consent for marketing communications

08

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

09

Third-Party Services

Our platform may integrate with third-party services (payment gateways, delivery platforms, accounting software). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws, including GDPR for European users.

11

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Data Privacy

Questions about privacy?

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +48 571 482 100

Address: Zuvesa, European Union

Contact Privacy Team

By using Zuvesa services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.